> For the complete documentation index, see [llms.txt](https://help.sagexglobal.ai/user-manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.sagexglobal.ai/user-manual/welcome/databridge/exception.md).

# Exception

* Any errors the system encounters in the successful creation of a Sales Order can be checked in your Exceptions Folder.
* Click on the Exceptions folder and open the email. The error can be found under the tab highlighted in red.
* You can correct the issue by clicking on Edit, adding the relevant corrections and then clicking on "Save".
* Now click on "Submit to Eclipse" to attempt creation of Sales Order again. If it is successful you will be able to see the Sales Order number.

{% embed url="<https://youtu.be/JIwPWGnS2JQ>" %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.sagexglobal.ai/user-manual/welcome/databridge/exception.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
