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Frequently Asked Questions
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Getting Started
Last updated
11 months ago
Getting Started
Account Setup
Useful Product Features
Workspace Configuration
Admin Panel
Document Upload
Extraction
Verification
Export
Payments
Billing
Privacy
Contact
How do I get started?
How can I access my account if I am unable to log in?
What do I do if I am unable to reset my password?
Which keyboard shortcuts are available?
What is a workspace?
What is a Data Cluster?
How do I configure a Workspace with Data Clusters?
How do I configure a Workspace without Data Clusters?
How can I deactivate a workspace?
Why am I unable to edit the fields in my workspace configuration?
What is Admin Panel used for?
How do I upload documents?
How can I Upload documents through Admin panel?
How can I Upload documents through Webapp?
Is there a limit on the number of fields per workspace?
What type of documents can I upload?
Is there a size limit for uploading a document?
Why am I unable to upload documents?
How can I delete the documents from my workspace?
What can I do if I have exhausted my documents limit?
What do I do after I upload my document?
Can I extract images from a document?
Can I extract charts in a document?
What should I do if I am getting errors during document upload?
What kind of data can I extract out of a document?
How do I lock the document in the extraction stage so other users cannot edit it at the same time?
How does Verification work for my documents?
How can I speed up my work in the verification stage?
How do I Export my data?
What kind of formats can I extrac
t?
What do I do if my payment has failed?
How can I download my invoices?
What payment options are available for subscription?
How can I upgrade my subscription?
How can I cancel my subscription?
Can I cancel my subscription in the middle of the month or year?
How can I purge my data, after I have cancelled my subscription?
How safe is my data?
Who can access my data?
How do I get in touch with a customer service executive?
How can I report a bug?
How can I contact the sales team?
What should I do if my credit card has been charged, but my webapp account is still inactive?
