FAQs

Frequently Asked Questions

Getting Started

• How do I get started?

Account Setup

• How can I access my account if I am unable to log in?

• What do I do if I am unable to reset my password?

Useful Product Features

• Which keyboard shortcuts are available?

Workspace Configuration

• What is a workspace?

• What is a Data Cluster?

• How do I configure a Workspace with Data Clusters?

• How do I configure a Workspace without Data Clusters?

• How can I deactivate a workspace?

• Why am I unable to edit the fields in my workspace configuration?

Admin Panel

• What is Admin Panel used for?

Document Upload

• How do I upload documents?

• How can I Upload documents through Admin panel?

• How can I Upload documents through Webapp?

• Is there a limit on the number of fields per workspace?

• What type of documents can I upload?

• Is there a size limit for uploading a document?

• Why am I unable to upload documents?

• How can I delete the documents from my workspace?

• What can I do if I have exhausted my documents limit?

Extraction

• What do I do after I upload my document?

• Can I extract images from a document?

• Can I extract charts in a document?

• What should I do if I am getting errors during document upload?

• What kind of data can I extract out of a document?

• How do I lock the document in the extraction stage so other users cannot edit it at the same time?

Verification

• How does Verification work for my documents?

• How can I speed up my work in the verification stage?

Export

• How do I Export my data?

• What kind of formats can I extract?

Payments

• What do I do if my payment has failed?

• How can I download my invoices?

• What payment options are available for subscription?

Billing

• How can I upgrade my subscription?

• How can I cancel my subscription?

• Can I cancel my subscription in the middle of the month or year?

• How can I purge my data, after I have cancelled my subscription?

Privacy

• How safe is my data?

• Who can access my data?

Contact

• How do I get in touch with a customer service executive?

• How can I report a bug?

• How can I contact the sales team?

• What should I do if my credit card has been charged, but my webapp account is still inactive?